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Kellogg Invoice to Cash Deductions & Collections Analyst in Kentwood, Michigan

Invoice to Cash Analyst

As an Invoice to Cash Analyst, you will be a key part of the Kellogg Company’s success! You will bring your expert eye for detail as you will be performing the end-to-end Invoice to Cash (ITC) process. You will be accountable to manage trade deductions and resolve customer issues.

At GBS, our focus is on improving processes, saving the company time and money, and supporting Kellogg North America! Plan on getting recognized and rewarded for your hard work. With multiple work streams and teams to collaborate with and learn about, your opportunity for growth is endless!


  • Drive for Results and Analytical Focus – You’ll be accountable to help drive business results by managing trade deductions including pricing and off-invoicing. You’ll be responsible to manage non-trade deductions and post-audits including logistics, fee deliveries, and bracket pricing. You will help lead the deduction management process including trade and non-trade deductions including timely processing including research and validation. You will audit and analyze customer deductions and invoices for payment against promotional contracts and internal and external agreements to ensure dollars are validated and correctly applied.

  • Customer Service and Communication –You’ll establish relationships with customers to obtain extensive knowledge of processes, trends, requirements while maintaining a constant focus on achieving established deduction targets. You’ll partner with customers to escalate issues involving credit holds, internal inquiries, and complaints; as well as escalations from associates regarding transportation escalations, etc. You’ll play a vital role in negotiating repayment of invalid deductions with assigned customers, orchestrating discussions between internal sales and external buyers to maximize results and cash flow .



  • High School Diploma or GED and some related experience.

  • Proficiency with MS Office (e.g. Excel, Word, PowerPoint).

  • Excellent verbal and written communication skills.

  • Strong knowledge of collections, deductions, and/or customer service.

    Bonus Points:

  • Bachelor’s Degree in Finance, Accounting, Business, or a related field.

  • Proficiency with ERP financial modules.

  • Sense of urgency and ownership of resolution.

  • Strong time management skills.

  • Experience working in a shared services, process driven, or service center environment.

  • Expertise in Order to Cash function including best practices, technologies, processes, procedures, and tools.

  • Experience working for a multinational organization and working with colleagues internationally.

  • Training certification or experience in Six Sigma or LEAN.


    It’s best to apply today because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on the links below:

  • Kellogg K-Values (

  • Benefits Guide


    The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

    Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link ( .

    If you require a reasonable accommodation in completing this application, please reach out to


    Kellogg Recruitment